Terms of Service

1.Who these terms are between

“We”, “us” and “warmhop™” mean the operator of warmhop.com, which is run by an individual founder based in the United States and is not yet a registered company. “You” means the person who uses the service, and if you use it for an organisation, that organisation too.

“The service” means warmhop.com, the Try page, the waitlist, the warmhop app and everything they do. A “link” is a warmhop.com/r/… address you create, and its “destination” is the address it sends people to.

Where these terms say we will tell you something, we send it to the email address on your account. Where you need to send us a formal notice, use privacy@warmhop.com.

2.Accepting these terms

By creating an account, joining the waitlist, or using the Try page, you accept these terms and our Privacy notice. If you do not accept them, do not use the service.

You must be at least 18 and able to enter a binding contract. If you accept these terms for an organisation, you confirm that you are allowed to bind it.

3.What the service does

You create short links. Each one redirects to a destination you choose, and tells you when a real person opens one. That is the whole of the service.

What we do with data about you is described in Privacy. What we record about the people who click, and what we do not, is described in About this domain.

warmhop is in early access. Features, limits and plans may change, and some may be withdrawn. We will tell you by email before a change takes away something you rely on.

4.Your account

• One account per person. You may not create accounts to get around a limit or a suspension.
• Keep the email address on it accurate. It is how we reach you.
• Keep your sign-in secure, and tell us at support@mail.warmhop.com straight away if you think someone else has used your account.
• You are responsible for activity under your account, unless it happened because we failed to keep it secure.

5.Acceptable use

A.Destinations you may not link to

You may not point a link at, or use a link to facilitate:

• phishing or credential harvesting, or any attempt to trick someone into giving up information or money;
• malware or malicious code, including anything that installs software without clear consent;
• scams, fraud, or the sale of illegal goods or services;
• sexual content involving minors, or intimate content shared without the consent of the person shown;
• threats, harassment, or content that promotes violence, terrorism or self-harm;
• content that attacks people for who they are, such as their race, religion, gender, sexuality or disability;
• someone else's private information shared without their consent;
• content that infringes someone's copyright, trademark or other rights; or
• any unlawful destination or purpose.

B.How you may not use the service

• You may not use a link to impersonate someone in a way designed to deceive the person clicking.
• You may not use links to monitor, stalk or covertly track a specific person against their interests, or to track anyone you know to be under 18.
• You may not send links in spam or other unsolicited bulk messages.
• You may not hide a destination behind another redirect or an open redirect to get past our checks, or change a destination after review to one this section forbids.
• You may not create links or accounts in bulk by automated means, get around a limit, or overload the service.
• You may not probe, scan or test the service's security, or copy, scrape or reverse engineer it, except as the law expressly allows.
• You may not resell the service or offer it to others as your own.
• You may not use the service in any way that would get the redirect domain blocklisted.

C.What we do about it

We may disable any link, without notice, that we reasonably believe breaches this section; a disabled link shows the neutral unavailable page. We may also review destinations, limit an account, or suspend or close it under section 10. Where we can, we tell you what we did and why.

To report a link, email abuse@warmhop.com with the link address. If you think we disabled one of your links by mistake, reply to our email or write to support@mail.warmhop.com and a person will look at it again.

6.Tags and other people’s data

You can tag a link with anything, including a person’s name, for example a recruiter’s. When a tag value contains personal data about someone else, for that data you are the data controller and it is your responsibility: having a lawful basis for entering it, and responding to that person if they ask you about it.

We only ever store tag values, show them back to you, and delete them with your account. We never use tag values in anything computed across accounts. Do not put sensitive data in a tag, such as health, religion or financial details.

7.Telling the people who click

The people who click your links have no relationship with us, and we have no way to contact them. Where you are required to inform them that a link is tracked, for example under Articles 13 and 14 of the GDPR, that duty is yours.

We publish About this domain to help, but it does not discharge your obligation. If someone asks you about a link, point them there.

8.Your content and ours

Your links, destinations, display names and tags stay yours. You give us permission to store, process and show them only as needed to run the service for you, and that permission ends when they are deleted.

You confirm that you have the right to use everything you put into warmhop, and that doing so does not break any law or anyone else's rights.

The warmhop™ name, logo, website and software belong to us. These terms let you use the service; they do not give you any other rights in it. If you send us ideas or feedback, we may use them without owing you anything.

9.Plans, payment and refunds

The service has a free plan and paid plans. What a paid plan includes, its price and its billing period are shown to you before you pay. Payments are processed by Stripe. Prices do not include taxes unless we say so.

• Renewal. Paid plans renew automatically at the end of each billing period until you cancel. We email you before a yearly plan renews.
• Cancelling. You can cancel at any time in Settings. You keep your plan until the end of the period you paid for, then move to the free plan. Moving to the free plan never deletes your links.
• Refunds. If you ask within 14 days of paying for a new plan or a yearly renewal, we refund that payment in full. After that, you can ask for the unused part of a yearly plan back, worked out as what you paid minus the monthly price for each month you have started. A monthly plan is not refunded for a month you have started. A duplicate or mistaken charge is always refunded in full.
• Price changes. We tell you by email at least 30 days before a new price applies to you, so you can cancel first.
• Failed payments. If a payment fails and is not fixed, your account moves to the free plan.
• Changing what a plan includes. We may change what a plan includes, with notice by email.

10.Suspension and termination

You can stop using warmhop and delete your account at any time in Settings.

We may suspend or close your account if:

• you seriously or repeatedly break these terms;
• we have to, to comply with the law or protect people from harm; or
• you do not pay for a paid plan you are on.

We may also stop offering the service altogether. If we do, or close your account for any reason other than a breach, we will give you at least 30 days' notice where we can, let you export your data, and refund any unused prepaid time.

Sections 6, 7, 8, 13, 14, 15, 18, 19 and 20 continue to apply after these terms end.

11.Deleting your account

Your account data stays while your account exists.

When you ask to delete your account, it is deleted 7 days later, and signing back in within those 7 days cancels the deletion. Deleting ends any paid plan, and we refund the unused part of what you paid. You choose what happens to your links:

• Delete everything, the default. Your links, their history, and their tags are removed, and the links stop working immediately.
• Keep the links working. Because your links may be inside documents you have already sent and cannot edit, you can choose to leave them redirecting so nobody following one hits a dead end. If you do, all click history and all tags are deleted immediately. Only the redirect survives, and we remove it entirely after 12 months.

12.Other people’s services

Your links lead to websites we do not control, and you may sign in with Google, GitHub or Microsoft. We are not responsible for those services, their content or their terms.

13.No warranty

The service is provided “as is” and “as available”. To the extent the law allows, we make no promises about it beyond those in these terms, including any implied promise that it is fit for a particular purpose.

In particular, we do not warrant that:

• a link will always work, or that a destination you chose is safe or available;
• every click is labelled correctly as a person or a bot. Telling them apart is our best judgement from limited signals, and it can be wrong;
• every click is recorded, or that alerts and emails arrive on time or at all; or
• the service will be uninterrupted or free of errors.

Do not rely on warmhop alone for anything where a missed or mislabelled click would cause you serious harm.

14.Limits on our liability

We are not liable for a destination you chose, for a link that stops working, or for indirect or consequential loss, such as lost opportunities, lost profits or lost data.

Our total liability to you for all claims connected with the service is limited to the greater of what you paid us in the 12 months before the claim arose, or US$50.

Nothing in these terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.

15.Claims about your use

If someone brings a claim against us because of your links, your destinations, your tags, or your breach of these terms or of the law, you will cover our reasonable costs and any amount we have to pay, to the extent the law allows. We will tell you about the claim promptly and let you take part in handling it.

16.Your rights as a consumer

If you use warmhop as a consumer, the law where you live may give you rights that no contract can take away, such as guarantees under the Australian Consumer Law or New Zealand's Consumer Guarantees Act. Nothing in these terms limits those rights.

17.Changes to these terms

If we make a material change to these terms, we will tell you by email at least 30 days before it takes effect, unless the change is needed sooner by law or to stop abuse. If you do not agree, you can delete your account before then; continuing to use warmhop after that means you accept the new terms. Smaller changes take effect when we publish them here.

18.If we disagree

Please write to us first at support@mail.warmhop.com. Most problems are solved that way. If we cannot settle a dispute within 30 days of your message, either of us may take it to the courts named in section 19. Nothing here stops either of us asking a court for urgent relief, or stops you complaining to a regulator.

19.Governing law

warmhop is not yet a registered company. These terms are governed by the laws of the United States and of the US state where warmhop is operated. We will name the state and the courts here when the company is registered, and tell you by email when we do. If you are a consumer, you also keep the protection of the mandatory laws of the place where you live.

20.General

• Whole agreement. These terms and the Privacy notice are the whole agreement between us about the service.
• If one part fails. If a court finds part of these terms unenforceable, the rest still applies, and that part is applied as far as the law allows.
• No waiver. If we do not enforce a term straight away, we can still enforce it later.
• Transfer. You may not transfer these terms to someone else. We may transfer them to a company formed to run warmhop, or to a buyer of the service, who must keep them; we will tell you by email.
• Events beyond our control. Neither of us is responsible for a delay or failure caused by something outside our reasonable control, such as an outage at a provider.
• Sanctions. You may not use warmhop if you are in a country, or are a person, subject to US sanctions.
• Language. These terms are written in English. If we translate them, the English version applies.

21.Contact

• Help and disputes: support@mail.warmhop.com
• Reporting abuse: abuse@warmhop.com
• Privacy and formal notices: privacy@warmhop.com